Customer Service Manager

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The position is also suitable for candidates from Asia and Africa. Equal Opportunity Employer!

PERMANENT CONTRACT

39 hours/week, 5 days work week, 2 days off

Salary: 6100 pounds/month


LOCATION OF POSITION: London, UK

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. We are looking for an individual who is passionate about delivering exceptional customer service as well as being an integral part of supporting the team.

Main tasks and duties:

  • Lead and oversee the customer service team, ensuring the delivery of exceptional service
  • Develop and implement customer service strategies and initiatives to enhance customer satisfaction
  • Set performance goals and objectives for the team, monitoring progress and providing feedback
  • Handle escalated customer inquiries and complaints, resolving them in a timely and satisfactory manner
  • Analyze customer service metrics and data to identify trends and areas for improvement
  • Collaborate with other departments to optimize processes and improve the customer experience
  • Hire, train, and develop customer service representatives to build a skilled and motivated team

Requirements:

  • Proven experience in a customer service management or leadership role
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Analytical mindset with the ability to interpret data and make data-driven decisions
  • Strong problem-solving and decision-making abilities
  • Ability to handle multiple priorities and work under pressure

Training will be provided

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 Benefits:

  • Competitive salary of 6100 pounds/month, recognizing your dedication and hard work.
  • Paid insurance license
  • Medical (including PPO, HMO, and HSA options), dental and vision coverage
  • Life and supplemental life insurance
  • Short- and long-term disability plan
  • Tuition reimbursement
  • Vacation
  • Paid holidays
  • Wide range of discounts (mobile phone, home internet, health clubs, etc.)
  • Wellness program
  • Opportunity for a free visa, food, accommodation and transport/tickets*
  • Opportunities for promotion and career advancement

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NOTE! All costs are borne by the employer. The costs of: issuing personal documents, visa photos, courier, etc., about 50 euros maximum – these costs are at the expense of the applicant, if approved.

There are no fees or commissions from the applicants.

  • Opportunity for free food, accommodation and plane tickets*.

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* The employer usually bears the transport and accommodation costs for up to 6 or 12 months:   If you acquire a pre-employee/employee number you can apply (up to 30,000 euros) and get a loan with a low-interest rate; the usual interest rate in Europe is about 1.5%. There are organizations that would fund you if you have a pre-employee/employee number issued ( A1 CreditsSBDB Loans, etc.). This way you will have the funds before you go abroad.

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Global Consulting
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