Customer Service Associate

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***Exclusuve position***

PERMANENT CONTRACT

39 hours/week, 5 days work week, 2 days off

Salary: 4200 pounds/month


LOCATION OF POSITION: London, UK

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. We are looking for an individual who is passionate about delivering exceptional customer service as well as being an integral part of supporting the team.

Main tasks and duties:

  • Respond to customer inquiries, requests, and complaints promptly and professionally
  • Provide accurate information and assistance to customers regarding products or services
  • Process customer orders, returns, and exchanges efficiently and accurately
  • Maintain a high level of customer satisfaction by ensuring timely resolution of issues
  • Collaborate with internal teams to resolve complex customer concerns or escalations
  • Follow established guidelines and procedures to ensure compliance and customer service excellence
  • Keep records of customer interactions, transactions, and inquiries in a detailed and organized manner

Requirements:

  • Proven experience in a customer service or similar role is preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to work well under pressure in a fast-paced environment
  • Detail-oriented with strong organizational and multitasking skills
  • Positive attitude and willingness to go the extra mile to assist customers

Training will be provided

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 Benefits:

  • Competitive salary of 4200 pounds/month, recognizing your dedication and hard work.
  • Paid insurance license
  • Medical (including PPO, HMO, and HSA options), dental and vision coverage
  • Life and supplemental life insurance
  • Short- and long-term disability plan
  • Tuition reimbursement
  • Vacation
  • Paid holidays
  • Wide range of discounts (mobile phone, home internet, health clubs, etc.)
  • Wellness program
  • Opportunity for a free visa, food, accommodation and transport/tickets*
  • Opportunities for promotion and career advancement

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NOTE! All costs are borne by the employer. The costs of: issuing personal documents, visa photos, courier, etc., about 50 euros maximum – these costs are at the expense of the applicant, if approved.

There are no fees or commissions from the applicants.

  • Opportunity for free food, accommodation and plane tickets*.

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* The employer usually bears the transport and accommodation costs for up to 6 or 12 months:   If you acquire a pre-employee/employee number you can apply (up to 30,000 euros) and get a loan with a low-interest rate; the usual interest rate in Europe is about 1.5%. There are organizations that would fund you if you have a pre-employee/employee number issued ( A1 CreditsSBDB Loans, etc.). This way you will have the funds before you go abroad.

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Global Consulting
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