Customer Service Agent

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***Exclusuve position***

PERMANENT CONTRACT

39 hours/week, 5 days work week, 2 days off

Salary: 4200 pounds/month


LOCATION OF POSITION: London, UK

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. We are looking for an individual who is passionate about delivering exceptional customer service as well as being an integral part of supporting the team.

Main tasks and duties:

  • Interact with customers via phone, email, or chat to provide assistance and resolve inquiries
  • Address customer concerns, complaints, and escalations with empathy and professionalism
  • Provide accurate and timely information about products, services, and promotions
  • Process customer orders, returns, and exchanges efficiently and accurately
  • Maintain a high level of customer satisfaction by ensuring prompt and satisfactory resolutions
  • Follow company policies and procedures to ensure compliance and quality service delivery

Requirements:

  • Previous customer service experience is a plus
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to work well under pressure in a fast-paced environment
  • Attention to detail and strong organizational skills
  • Positive attitude and willingness to provide exceptional service

Training will be provided

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 Benefits:

  • Competitive salary of 4200 pounds/month, recognizing your dedication and hard work.
  • Paid insurance license
  • Medical (including PPO, HMO, and HSA options), dental and vision coverage
  • Life and supplemental life insurance
  • Short- and long-term disability plan
  • Tuition reimbursement
  • Vacation
  • Paid holidays
  • Wide range of discounts (mobile phone, home internet, health clubs, etc.)
  • Wellness program
  • Opportunity for a free visa, food, accommodation and transport/tickets*
  • Opportunities for promotion and career advancement

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NOTE! All costs are borne by the employer. The costs of: issuing personal documents, visa photos, courier, etc., about 50 euros maximum – these costs are at the expense of the applicant, if approved.

There are no fees or commissions from the applicants.

  • Opportunity for free food, accommodation and plane tickets*.

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* The employer usually bears the transport and accommodation costs for up to 6 or 12 months:   If you acquire a pre-employee/employee number you can apply (up to 30,000 euros) and get a loan with a low-interest rate; the usual interest rate in Europe is about 1.5%. There are organizations that would fund you if you have a pre-employee/employee number issued ( A1 CreditsSBDB Loans, etc.). This way you will have the funds before you go abroad.

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Global Consulting
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