***Exclusuve position***
PERMANENT CONTRACT
39 hours/week, 5 days work week, 2 days off
Salary: 4050 pounds/month
LOCATION OF POSITION: London, UK
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. We are looking for an individual who is passionate about delivering exceptional customer service as well as being an integral part of supporting the team.
Main tasks and duties:
- Lead and manage a team of customer complaints associates, providing guidance and support
- Receive and review customer complaints, ensuring they are appropriately documented and prioritized
- Investigate complex or escalated complaints, gathering necessary information and evidence
- Collaborate with other departments to address customer issues and find appropriate resolutions
- Monitor complaint resolution progress, ensuring timely and satisfactory outcomes
- Coach and mentor team members, providing feedback and guidance for improvement
- Conduct regular team meetings and training sessions to enhance skills and knowledge
- Foster a positive and collaborative team environment focused on customer-centricity
Requirements:
- Proven experience in customer service or complaint handling, with leadership experience
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to handle challenging customer situations with empathy and professionalism
- Detail-oriented with strong organizational and multitasking skills
Training will be provided
Benefits:
- Competitive salary of 4050 pounds/month, recognizing your dedication and hard work.
- Paid insurance license
- Medical (including PPO, HMO, and HSA options), dental and vision coverage
- Life and supplemental life insurance
- Short- and long-term disability plan
- Tuition reimbursement
- Vacation
- Paid holidays
- Wide range of discounts (mobile phone, home internet, health clubs, etc.)
- Wellness program
- Opportunity for a free visa, food, accommodation and transport/tickets*
- Opportunities for promotion and career advancement
NOTE! All costs are borne by the employer. The costs of: issuing personal documents, visa photos, courier, etc., about 50 euros maximum – these costs are at the expense of the applicant, if approved.
There are no fees or commissions from the applicants.
- Opportunity for free food, accommodation and plane tickets*.
* The employer usually bears the transport and accommodation costs for up to 6 or 12 months: If you acquire a pre-employee/employee number you can apply (up to 30,000 euros) and get a loan with a low-interest rate; the usual interest rate in Europe is about 1.5%. There are organizations that would fund you if you have a pre-employee/employee number issued ( A1 Credits, SBDB Loans, etc.). This way you will have the funds before you go abroad.