***Exclusuve position***
PERMANENT CONTRACT
39 hours/week, 5 days work week, 2 days off
Salary: 4200 pounds/month
LOCATION OF POSITION: London, UK
We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. We are looking for an individual who is passionate about delivering exceptional customer service as well as being an integral part of supporting the team.
Main tasks and duties:
- Develop and implement strategies to achieve call center goals and objectives
- Oversee the overall performance of the call center, ensuring high-quality customer service
- Manage and lead a team of call center supervisors and agents, providing guidance and support
- Monitor key performance indicators (KPIs) and implement improvement plans as needed
- Collaborate with other departments to optimize processes and enhance customer experience
- Develop and maintain strong relationships with clients and stakeholders
Requirements:
- Experience in managing a call center or customer service operations
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Strong problem-solving and decision-making abilities
- Ability to handle multiple priorities and work under pressure
Training will be provided
Benefits:
- Competitive salary of 4200 pounds/month, recognizing your dedication and hard work.
- Paid insurance license
- Medical (including PPO, HMO, and HSA options), dental and vision coverage
- Life and supplemental life insurance
- Short- and long-term disability plan
- Tuition reimbursement
- Vacation
- Paid holidays
- Wide range of discounts (mobile phone, home internet, health clubs, etc.)
- Wellness program
- Opportunity for a free visa, food, accommodation and transport/tickets*
- Opportunities for promotion and career advancement
NOTE! All costs are borne by the employer. The costs of: issuing personal documents, visa photos, courier, etc., about 50 euros maximum – these costs are at the expense of the applicant, if approved.
There are no fees or commissions from the applicants.
- Opportunity for free food, accommodation and plane tickets*.
* The employer usually bears the transport and accommodation costs for up to 6 or 12 months: If you acquire a pre-employee/employee number you can apply (up to 30,000 euros) and get a loan with a low-interest rate; the usual interest rate in Europe is about 1.5%. There are organizations that would fund you if you have a pre-employee/employee number issued ( A1 Credits, SBDB Loans, etc.). This way you will have the funds before you go abroad.